Privacy Policy

Your privacy is hugely important to us.

You’ve been kind enough to provide us with necessary personal details in order to build a relationship with and/or receive a service from The Love Rats. We therefore have a duty of care in ensuring that your data is used appropriately and stored safely and securely.

The purpose of the below information is to answer any questions you may have regarding how we collect, use & protect your data.

Who we are

Our website address is: https://theloveratsduo.com. We are a professional Pop and Rock Duo from Coventry, UK called The Love Rats Duo. We are a trading subsidiary of Tetlow Music.

What personal data we collect and why we collect it

Newsletter subscribers

For customers subscribing to our Monthly Newsletters: We collect your name and email address. We will receive your name and email address when you type it into one of our subscription boxes on our website. We will use it to send you the monthly newsletters that you have subscribed to receive.

Booking enquiries

For customers making Booking Enquiries via the ‘Quote me now!’ form on our Website: we will collect your name, address, phone number, email address & event information. We will receive your information when you fill in our online ‘Quote me now!’ form. We will use this information to check if we are available for the event in question and to continue a dialogue with the enquirer.

Confirmed bookings

For customers who have made a Booking and have completed our Standard Live Engagement Contract: We will collect your name, address, phone number, email address, event information, your home address and signature (digital/physical). We will receive your information when you fill out our Standard Live Engagement Contract. The purpose of the contract is essentially to provide a legal agreement between two parties (the Hirer and the Band) confirming that one has agreed to do something for the other in return for a fee.

Email

We will only request information that is relevant to the enquiry. It is the customers’ responsibility to not supply additional information that may be later viewed as sensitive or unnecessary to the enquiry.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

  • We wont collect more data off you than we actually need.
  • Only Laura & Luke Tetlow will be able to access your data and even then only when necessary.
  • Our hardware will be under lock and key when not in use.
  • We regularly update our software to block unauthorized access to digital data
  • Paper-based contracts will be scanned in, stored securely and then shredded.
  • We will not share your information.
  • We use Wordfence as our security plug in to protect our site and your information from malicious activity and hackers.